Payments to National Workwear [ABN 80 126 652 524] can be paid using Visa, Mastercard, Direct Deposit, Cheque/Money Order or through PayPal, and all transactions are in Australian Dollars [AUD]. Transactions are processed in real-time and in a secure Comodo CA Limited SSL/TLS environment. A receipt will be emailed once the payment has been processed. Please allow up to 2 business days for Direct Deposits to process and up to 7 business days for Cheque/Money orders.
Cheques and Money Orders are to be posted to:
PO BOX 2069
Burleigh BC Qld 4220
Please quote your order number or send a copy of your order notification. Your order number can be found at the top of your invoice.
All products will be delivered via Fastway Couriers or Australia Post. Remote locations, PO Box addresses and locations outside of the usual Fastway Courier network area, will be delivered by Australia Post. Fastway Couriers do not deliver to PO Boxes. Full payment is required prior to delivery of all online orders. Orders over 20kg will currently need to be processed by phone only unless order is over $200.
As we are an authorized retailer, and all goods are covered by manufacturer warranty. Please refer to the individual products websites for further information on warranties.
Change of Mind / Returns Policy
Only authorised returns will be accepted. All returns require a Return Authorisation Number, and this can be obtained through our Online Sales Office firstname.lastname@example.org.
We accept goods back if you change your mind on the basis that the goods have been un-opened and unused and are in a re-saleable condition and returned to us within 7 working days of receipt of parcel. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept. All change of mind returned goods will be refunded minus delivery & 10% handling and re-stocking fee.
Faulty/Damaged Goods return
If you have received a faulty or damaged item please contact our customer service for assistance. Some items cannot be refunded due to health and safety regulations, to see if your product falls under this category please contact us. All returned items must be packaged appropriately, include a brief explanatory note with your name, order Number and the reason for the return and sent to:
PO BOX 2069
Burleigh BC Qld 4220
We strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.
Your return will be processed within 14 days of receipt, where our department will contact you directly regarding the issue of either a refund or credit note. Please allow a further 3-5 working days for the refund to appear in your account.
Website Terms and Conditions
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
National Workwear may collect and use Users personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.
To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
5 Casua Drive, Varsity Lakes QLD 4227
07 5593 7299