Policy and Terms

Online Payment facility.

Payments to National Workwear [ABN 80 126 652 524] can be paid using Visa, Mastercard, Direct Deposit, Cheque/Money Order or through PayPal, and all transactions are in Australian Dollars [AUD]. Transactions are processed in real-time and in a secure Comodo CA Limited SSL environment. A receipt will be emailed once the payment has been processed. Please allow up to 2 business days for Direct Deposits to process and up to 7 business days for Cheque/Money orders.

Cheques and Money Orders are to be posted to:
National Workwear
PO BOX 2069
Burleigh BC  Qld 4220
Australia

Please quote your order number or send a copy of your order notification. Your order number can be found at the top of your invoice.

Delivery Policy.

All products will be delivered via Fastway Couriers or Australia Post. Remote locations, PO Box addresses and locations outside of the usual Fastway Courier network area, will be delivered by Australia Post. Fastway Couriers do not deliver to PO Boxes. Full payment is required prior to delivery of all online orders. Orders over 20kg will currently need to be processed by phone only unless order is over $200.

Warranty

As we are an authorized retailer, and all goods are covered by manufacturer warranty. Please refer to the individual products websites for further information on warranties. 

Change of Mind / Returns Policy

Only authorised returns will be accepted. All returns require a Return Authorisation Number, and this can be obtained through our Online Sales Office onlinesales@nationalworkwear.com.au.

We accept goods back if you change your mind on the basis that the goods have been un-opened and unused and are in a re-saleable condition and returned to us within 7 working days of receipt of parcel. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.  All change of mind returned goods will be refunded minus delivery & 10% handling and re-stocking fee.

 
Faulty/Damaged Goods return

If you have received a faulty or damaged item please contact our customer service for assistance. Some items cannot be refunded due to health and safety regulations, to see if your product falls under this category please contact us. All returned items must be packaged appropriately, include a brief explanatory note with your name, order Number and the reason for the return and sent to:

• Returns Dept.
  National Workwear
  PO BOX 2069
  Burleigh BC  Qld 4220
  Australia

We strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

Your return will be processed within 14 days of receipt, where our department will contact you directly regarding the issue of either a refund or credit note. Please allow a further 3-5 working days for the refund to appear in your account.